Frequently Asked Questions
All the answers in one place
Here you will find answers to the most common questions about BodySignal — from the app and the token packages through to the retreats and printed books. Tap a question to read the answer.
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The basics
General questions about BodySignal
What is BodySignal?
BodySignal is a web app and a body of knowledge that makes physical symptoms readable as messages from the soul. It is an independent synthesis drawn from over 30 years of consciousness development, a Heilpraktiker practice since 2001, psychosomatics and modern energy technology. More than 1,600 symptom texts open up what your body wants to tell you.
Who is behind BodySignal?
Felix Scheffel — a Heilpraktiker (German natural-health practitioner) since 2001, a coach with decades of experience in psychosomatics, cranio-sacral osteopathy, bio-resonance, hypnosis, trauma work and consciousness research. More about Felix Scheffel.
Is BodySignal a substitute for medical treatment?
No. BodySignal is a complementary way of reading your body, an invitation to self-reflection and growing awareness. For acute or persistent physical complaints, please consult your doctor, Heilpraktiker or therapist. BodySignal makes no medical diagnosis and gives no promises of healing.
How does reading the symptom texts work?
After you sign up for free with your email address, you receive one token as a gift. With it you unlock your first text. A voucher code gives you further tokens. After that you choose one of our packages (10, 30 or 90 tokens) or opt for a printed book.
What sources is BodySignal based on?
BodySignal is an independent synthesis drawn from over 30 years of therapeutic practice and consciousness development. It is not a copy of an existing work, but a new way of reading — distilled from therapeutic experience, consciousness research and the observation of thousands of client sessions.
Who wrote the core-theme texts?
An AI language model from Anthropic (Claude), following the specifications of Felix Scheffel and based on the BodySignal knowledge base. The English versions were translated from the German original with AI. How the texts are created and checked is set out on the AI transparency page.
Digital content
Token packages
What are tokens?
Tokens are your balance at BodySignal. With one token you unlock a text of your choice: a symptom text or a core-theme text, each in one language. It stays permanently in your collection for as long as you consent to its storage.
What does a text cost?
One token, whether symptom text or core-theme text. You buy tokens in packages: 10 tokens for €9, 30 tokens for €19, 90 tokens for €45.
What do I get when I buy a token package?
You receive tokens and access to the app with your private collection. Each token opens a text of your choice from over 1,600 symptom texts; the texts you open stay saved in your personal collection.
Which packages are there and what do they cost?
Three digital packages:
- A first step — 10 tokens for €9
- A wider view — 30 tokens for €19
- A deep journey — 90 tokens for €45
All prices are one-off payments, no subscription. Each text costs 1 token. Alongside these there are two printed book products (see the “Printed books” section).
Can I add more later?
Yes. If you start with 10 tokens and later want more, you can buy a further package at any time. The new tokens are added to your balance.
Do my tokens expire?
No. Tokens do not expire.
Can I have tokens paid out or transfer them?
Tokens are tied to your account and are not paid out. To give tokens as a present, there are gift vouchers. You get money back if you withdraw from a purchase, if you withdraw your consent to the storage of your collection, if we suspend an account or if we discontinue BodySignal.
Can I download or print the symptom texts?
The digital texts can be read in the app only (copyright protection). There is no download or print function. If you would like the texts on paper, choose one of our printed books.
Where is my personal collection stored?
In your account on bodysignal.app. You can access your selected texts on any device you are signed in on. The data is held on European servers (database at Supabase, data centre in Ireland).
How long do I have access to the texts I have bought?
Permanently, for as long as your consent to the storage of your collection applies and your account exists. If you withdraw your consent, you can no longer read the texts you unlocked so far (Privacy Policy, section 3.9). Should we ever discontinue BodySignal, we will announce it at least six months in advance, refund purchased tokens you have not redeemed, and provide your unlocked texts in a form you can save.
Account
Sign-up and personal data
How do I sign up?
When you want to read a text, you enter your email address right on the page and tap “Send code”. We send you a 6-digit code — enter it on the same page, or tap the button in the email. New accounts are created automatically. No password needed.
Do I need a password?
No. You sign in with a code by email that is valid for 10 minutes and works only once. If you like, you can also set a password in your account.
What happens to my data?
We store only what we need for your account and your purchases, above all your name, your email address, your purchases and, with your explicit consent, the list of texts you have unlocked. We do not use this list for advertising. You will find the details in our privacy policy, and on the list in section 3.9.
Can I delete my account?
Yes, at any time. Write to us through our contact form with the request “delete account”. We delete your account, your collection and your token balance within 14 days and confirm the deletion in writing. We keep purchase records without titles for as long as tax law requires; details are in the privacy policy, sections 3.4 and 3.9.
What happens to my tokens if I delete my account?
Tokens you have not yet redeemed cease to exist with your account; there is no refund for them. If you bought a package less than 14 days ago, you can first withdraw from the purchase for the tokens you have not yet redeemed.
On paper
Printed books
Which printed books do you offer?
Two book products:
- The printed book — 300 symptoms on paper, hardcover, over 700 pages — €149
- The complete compendium — 10 volumes, 1,600+ symptoms in full — €449
When are the books delivered?
The printed book (300 symptoms) and the compendium ship from January 2027. We announce concrete dates during the ordering process. Pre-orders are possible from the app launch onwards.
Do you deliver worldwide?
Yes. We ship to every country served by DHL and comparable carriers. Shipping costs are shown transparently during the ordering process.
Do I also get digital access when I buy a book?
No, the printed books are standalone products in their own right. Digital access runs through the separate token packages (10, 30 or 90 tokens). If you would like the books both in print AND digitally, combine the two products.
In person
BodySignal retreats
What are the BodySignal retreats?
Personal research-intensive events lasting 2 to 5 days — with the light and frequency devices I work with, somatic coaching and plenty of nature. A taster day, the HeartInsight retreat and the intensive retreat. More at /retreats.
Where do the retreats take place?
At quiet, special places — mostly in Europe, sometimes further out in the world. They are research retreats within the framework of an association; you take part as a member of the association. We agree on the place and date with you personally after your application at /retreats/bewerben.
What does a retreat cost?
Booking is on request. To book, apply for the retreat. Each day is tailored individually to your needs and combines technology sessions, coaching and somatic work. Accommodation and meals are not included.
Which technologies are used?
Bio-Well energy diagnostics, SCIO bio-resonance, Lucia N°03 (hypnagogic light application), SCENAR vagus-nerve stimulation, PEMF (pulsed electromagnetic field), red-light photobiomodulation and SCENAR (TENS-based). All applications are non-invasive and are matched individually to you.
Who should not take part in a retreat?
Certain technologies have contraindications: Lucia N°03 is not suitable for epilepsy, light sensitivity, severe psychological illness or pregnancy in the first trimester. In the initial consultation we clarify individually what is right for you.
How do I book a retreat?
Through a short application. Fill in the retreat application form — we review your application and get back to you with the next steps, a questionnaire and the exact address.
Security
Payment and withdrawal
Which payment methods do you accept?
You pay by card via Stripe, depending on your device also via Apple Pay or Google Pay. You will see the exact choice during checkout.
How secure is the payment?
The payment runs directly through Stripe (PCI-DSS Level 1 certified). We never see or store your card details. The transmission is encrypted with TLS 1.3.
Do I have a right of return?
Yes. You can withdraw from a token purchase within 14 days, insofar as you have not yet redeemed the tokens; we then refund the price of the tokens not redeemed. When you unlock a text with a token, you first agree, with a separate tick, that we provide it immediately. Your right of withdrawal for this text therefore expires as soon as it is unlocked and you have our confirmation by email. For printed books you have 14 days from receipt. Everything else is set out in the withdrawal instructions.
How do I withdraw from a purchase?
Most easily via “Withdraw from contract” at the bottom of every page or in your account under “Purchases & invoices”. You enter your name, the purchase and your email address and click “Confirm withdrawal”. The confirmation of receipt arrives immediately by email. An email to felix@bodysignal.app or a letter is just as valid.
Why do I tick a box before unlocking?
With the tick you agree that we provide the text to you immediately, and you confirm that you thereby lose your right of withdrawal for this text. The law requires this consent before every purchase of digital content that is delivered immediately. For your other tokens that you have not yet redeemed, the right of withdrawal remains.
Will I receive a confirmation?
Yes. After every package purchase and after every unlock you receive a confirmation by email.
Do I receive an invoice?
On request, yes: just write to us at felix@bodysignal.app. If you wish, we will also add your tax number or VAT ID.
Privacy
Newsletter and data protection
How often does the newsletter arrive?
About once a month. No spam, no mass mailing — only what is moving us at the moment: new symptom texts, insights from our practice, glimpses into the development of BodySignal.
How do I unsubscribe from the newsletter?
At the end of every newsletter email you will find an unsubscribe link. One click is enough and you are unsubscribed straight away — no reason needed, no follow-up questions.
Is my data passed on to third parties?
We pass your data only to service providers we need for the app: Supabase (database, data centre in Ireland), Vercel (hosting), Cloudflare (audio files and protection against abuse), ZeptoMail (email delivery), Zoho (customer management and newsletter) and Stripe (payment); Google Analytics only with your consent. Only Supabase, Vercel and ZeptoMail learn which texts you unlock. You will find the details in the privacy policy, section 5.
Does BodySignal set tracking cookies?
Only with your consent. On your first visit we show you a cookie banner with three categories (Necessary, Functional, Marketing). You decide what you allow. You can change your choice at any time via “Cookie settings” in the footer.
Technology
Technical questions and devices
On which devices does BodySignal work?
On all modern browsers (Chrome, Firefox, Safari, Edge) — on desktop, tablet and smartphone. A standalone mobile app for iOS and Android will follow in a later wave.
Do I need a special app?
No. BodySignal runs directly in the browser at bodysignal.app. You can add the site to your home screen as a web app if you use it often.
Can I read BodySignal offline as well?
Not at the moment. We are working on an offline function for the mobile-app version, which is coming in a later wave. Until then you need an internet connection.
What if something does not work?
Write to us through our contact form with a description of the problem and ideally a screenshot. We usually reply within 24 hours.
Still got a question?
Write to us.
If your question is not answered here, please get in touch directly. We usually reply within 24 hours.